Maintaining hardware and software can be a constant problem, and we at Computer Consulting Services realize that many customers require continuous support. For this we offer two types of service contracts. Each contract is designed to meet the specific needs of the customer in managing their network and maintaining their network hardware.
Maintenance Contract
This Contract Service Plan is designed to provide hardware and software service and support for network and peripheral systems. This agreement includes regularly scheduled preventative maintenance visits to monitor, maintain, and repair hardware and software issues that arises within the network infrastructure with the expressed purpose of preventing failures and minimize "down time". Through monthly, system-wide diagnostics, we will identify and replace hardware components that are either failing or performing outside optimal parameters. We remove software clutter that accumulates in workstations that can often lead to instability and data contamination. We evaluate the operating system and peripheral applications running on each system to ensure necessary upgrades and updates are installed when appropriate. This type of Service Agreement does not automatically include any management features.
Management Contract
This Contract Service Plan is designed to provide network management support. This agreement includes weekly or bi-weekly visits to actively manage your network and peripheral systems, including verifying the regular back-up of critical data and changing back-up media, establishing access criteria, monitoring system security (including users and user passwords), scheduling back-up recovery drills, and verifying active virus protection. These appointments are normally scheduled on the same day and time each week to provide the necessary structure to manage the network effectively. This type of Service Agreement does not automatically include any maintenance features.
For more information on our service contracts, or any other questions you may have, contact our service and support department.
